FAQs



My debit card is not working, who can help me fix it?

Any of our customer service representatives can help you find out why you are having trouble with your debit card. Simply stop in or call your nearest ChoiceOne Bank location and see a Customer Service Representative or call our Customer Service line at 1-888-775-6687.

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I forgot my password or my password is not working to log into ChoiceNet online banking, how do I get help?

It is very simple, whether you forgot your ID or password, or if it is simply not working, call to your nearest ChoiceOne Bank location, or call our Customer Service line at 1-888-775-6687.

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I have concerns about my identity, is the online banking feature secure and safe?

The ChoiceNet website is a secure website. It has the latest in secure protection against any identity predators. The safety of your identity is of the utmost importance at ChoiceOne and we have taken all precautions necessary to ensure the website is safe. ChoiceOne also uses Verisign software to encrypt communications from our website.

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Does ChoiceOne offer online bill pay and how much does it cost?

Yes, ChoiceOne offers online bill pay through the ChoiceNet online banking system, and if you have a checking account with ChoiceOne, bill pay is completely FREE!

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Can I open an account online?

For security and legal purposes you can not open an account on the ChoiceOne Bank website. Only the customer service representatives at your nearest ChoiceOne Bank location can help you open an account.

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Will I be charged at any of the ChoiceOne ATM’s?

If you are a ChoiceOne customer, you will not be charged at any of the ChoiceOne Bank ATMs when it is used to access your ChoiceOne Bank accounts!

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